NEW YORK, July 9, 2024  — Today, Deloitte announced the creation of a multi-year strategic collaboration agreement with Amazon Web Services (AWS) to help clients around the world scale their Generative Artificial Intelligence, data and analytics and quantum computing capabilities by using AWS services, such as Amazon SageMaker, Amazon Bedrock, Amazon Q and Amazon Braket. Together, the two organizations will establish an Innovation Lab, helping clients explore future technologies like artificial general intelligence (AGI), quantum machine learning (ML), and autonomous robotics, and work together to help joint clients innovate and solve industry-specific issues using the capabilities that Generative AI has to offer. In addition, the two organizations will make funding available  to support customers taking successful proofs of concept (POCs) into production. The effort is aligned to Deloitte’s IndustryAdvantage initiative, a strategic $2 billion investment to co-innovate with eligible clients and alliances to develop industry-focused solutions.

The Innovation Lab will allow Deloitte and AWS engineers to collaborate on building industry-specific solutions across financial services; government and public sector; life sciences and health care; media and telecommunications; consumer; and energy, resources and industrials. This will build on the work Deloitte and AWS are already doing to support customers across industries with Generative AI, through existing industry offerings such as TrueServe, a suite of leading contact center technologies with built-in-AI to enhance responsiveness, and the Converge by Deloitte portfolio ― specifically its BankingSuite solution to help modernize financial institutions’ legacy stack and ConvergeSECURITY, which aids cloud transformation efforts through AI-enabled cloud security.

“This initiative will usher the next generation of this promising technology into production and help improve the operational efficiencies of the enterprise,” said Dounia Senawi, chief commercial officer, Deloitte Consulting LLP. “By bringing an industry-specific lens to each of our clients, we are tapping into Deloitte’s IndustryAdvantage, demonstrating our ability to harness powerful technologies like Generative AI to help increase workforce productivity, create a competitive edge in the market and improve end-customer satisfaction.”

“Customers across industries are seeking to understand the full transformative potential of Generative AI to generate value for their business,” said Ruba Borno, vice president, Global Specialist and Partner Organization, Amazon Web Services. “Our collaboration with Deloitte has accelerated industry innovation with customers by combining technical and industry experience, along with the choice and the flexibility for customers to use a combination of different foundation models for their specific use cases.”

Deloitte continues to scale its AI capabilities, alliances and offerings following the introduction of its Generative AI practice in 2023. With a full spectrum of tailored AI services and its deep industry and domain knowledge, Deloitte supports clients at every stage of their transformational journey, from developing AI strategies to building and implementing Generative AI solutions that enhance productivity and deliver greater client impact. Deloitte is infusing Generative AI capabilities across its own enterprise, rolling out purpose-specific LLMs and chatbots to support specialized teams across its business. These tools are applied with Deloitte’s Trustworthy AI framework to manage AI risks and improve user confidence and trust. Additionally, Deloitte is increasing AI fluency, training more than 120,000 professionals via the Deloitte AI Academy and investing more than $2 billion in global technology learning and development initiatives to boost skills in AI and other areas.